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General

When/where the use of your software is mostly beneficial?

  • If you develop the application for Windows | Linux | Embedded | Mobile platforms, which has to recognize and decode the Matrix (2D) or Linear (1D) barcodes.
  • If your application has challenging requirements such as:  decoding multiple barcodes within an image, calculating symbol's print quality, supporting Direct Part Marking (DPM) decoding, etc.

Faq Category:
General

Do you offer Technical Support options once we exceed our first year support for 2DTGs libraries?

Yes, we offer two options.

Option 1:        Pay per incident plus per man hour.

Option 2:        Annual Maintenance and Support Contract.

Faq Category:
General

When upgrading from our libraries older than January 1, 2012 will I be required to re-compile our software/code with the new library?

We have changed the structure of the DLL for Data Matrix libraries only, so you will need to recompile your code if you have been using icDMatrix-ST or icDMatrix-PRO decoding products. No recompiling required for other libraries.

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General

Can I request to be billed based on a Purchase Order?

2DTG will bill under Purchase Orders once your company is registered as a an existing OEM customer or has been verified via a valid Dun and Bradstreet number. If this is the first purchase and company can not be verified through the existing business mechanisms we require any order to be paid in full prior to delivery.

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General

Can I request a credit card to be processed manually?

If you have any restrictions or company guidelines requiring non-use of PayPal merchant services you may proceed to checkout and select the payment option "Other". Continue to submit your order and 2DTG customer service reprisentative will contact you to process your order. PLEASE NOTE: for security reasons 2DTG may require a Dun and Bradstreet number for proper verification before manually processing your order.

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General

How can I pay with Credit Card but not with a PayPal account?

When continuing to pay you will be directed to the PayPal payment as an option. When submitting your order you will have the option to checkout without PayPal account. Simply click on the option, "Don't have a PayPal account". Then you will be able to enter your credit card information without registering with PayPal.

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General

How can I compare the performance of your barcode decoding software against competing products?

Just download required trial version of decoding SDK and our sample images (if you need ones) and run both packages on the same images.

You can also use our On-line Decoder for this purpose.

Faq Category:
General
Taqs:
Decoding

What industries use 2DTG’s software mostly?

2DTG is a preferred supplier of 2D-Symbology and barcode recognition software for major companies in more than 20 countries around the world. Those are companies that require top notch software for their equipment operating in challenging environment like, for example, DPM applications. 2DTG’s software is effectively used in machine vision industry, biomedical and automotive industries, aerospace, electronics, etc.

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General
Taqs:
Decoding

How can I decode barcodes utilizing 2D Technology Group decoding libraries?

Each of our libraries comes with a demo application to demonstrate the use of the library. You can use this applications to decode the most popular 1D and 2D barcode symbologies. These applications are free and we even supply the source code for them so you know how to call the library when you build your own application. In addition, they have rather sophisticated GUIs, which not only depict the major features of the libraries, but allow also to analyze the decoded image.

Faq Category:
General
Taqs:
DPM
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